Refund Policy & 7-Day Money-Back Guarantee

7-Day Money-Back Guarantee

We want you to be completely happy with your IPTV subscription. If the Service does not work properly for you and our support team cannot fix it, we will give you a full refund, as long as you contact us within 7 days of receiving your login details.

How to Request a Refund

1. Message us on WhatsApp at +44 7732 730549 or email support@filmmakersnetwork.com within 7 days of activation.
2. Tell us your order details (plan and purchase date), the device and app you use, and the problem you are having.
3. Give our support team a reasonable chance to troubleshoot. Most issues are fixed within minutes.
4. If we cannot resolve the problem, we confirm your refund.

How Refunds Are Paid

Approved refunds are paid to your original payment method within 14 days of approval. Depending on your bank or payment provider, it may take a few extra working days to appear in your account. When a refund is issued, your subscription is deactivated.

Your Statutory Right to Cancel (EU Customers)

If you live in the European Union, you also have a legal right to cancel a service contract within 14 days of purchase without giving a reason. Because we activate your subscription immediately at your request, if you cancel within this period you are entitled to a refund minus a proportionate amount for the days of service already provided.

In practice, our 7-day guarantee goes further than this during the first week, since it gives you a full refund if the Service does not work for you. Between day 8 and day 14, the statutory proportionate refund applies.

When Refunds Do Not Apply

Outside your statutory rights, we are unable to offer refunds:

• For requests made more than 7 days after activation (or more than 14 days for statutory cancellations).
• Where an account has been suspended for breaching our Terms & Conditions, such as sharing or reselling login details.
• For fees paid to third parties, such as player app activation fees or device purchases.
• For the unused part of a plan after the cancellation periods above have ended.

Service Problems After 7 Days

If you have a problem with the Service at any time during your subscription, contact our 24/7 support team and we will work to fix it. If there is a significant, prolonged failure of the Service on our side, we will offer a fair remedy, such as extending your subscription or a partial refund.

Your Statutory Rights

This policy does not affect your statutory rights as a consumer under Irish and EU law.

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