Privacy Policy

Who We Are

This website and the IPTV Ireland service are operated by Film Makers Network, trading as IPTV Ireland ("we", "us", "our"). We are the data controller for the personal data described in this policy.

If you have any questions about this policy or how we handle your data, contact us at support@filmmakersnetwork.com or on WhatsApp at +44 7732 730549.

Information We Collect

We only collect the information we need to provide and support your IPTV subscription:

• Contact details: your name (if provided), WhatsApp phone number and any email address you share with us.
• Order details: the plan you choose, the date of purchase, your device type and the app you use.
• Payment information: confirmation that payment was made and the amount. Payments are handled by third-party payment providers. We do not store full card or bank details.
• Support conversations: the messages, photos and screenshots you send us when asking for help.
• Service usage data: technical information needed to run your subscription, such as login activity, connection times and IP address, used to keep the service working and to prevent misuse.
• Website data: basic technical information when you visit our website, such as your browser type, device, pages visited and approximate location, collected through cookies and similar technologies (see Cookies).

How We Use Your Information

• To process your order, activate your subscription and send your login details.
• To provide customer support and respond to your messages.
• To send important service messages, such as renewal reminders and updates about your subscription.
• To keep the service secure, including detecting shared logins, fraud and abuse.
• To improve our website and service.
• To send offers and news, only where you have agreed to receive them. You can opt out at any time.
• To meet our legal, tax and accounting obligations.

Legal Bases for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Contract: to provide the subscription you have purchased and support you.
• Legitimate interests: to secure and improve our service and prevent misuse, where these interests are not overridden by your rights.
• Consent: for optional marketing messages and non-essential cookies. You can withdraw consent at any time.
• Legal obligation: to keep financial records and respond to lawful requests.

WhatsApp Communications

We use WhatsApp, a service provided by Meta, to take orders and provide support. When you message us on WhatsApp, your messages are also processed by WhatsApp in line with its own privacy policy and terms. Please avoid sending sensitive information, such as full card details, over chat.

Who We Share Your Data With

We never sell your personal data. We only share it with:

• Service providers who help us run our business, such as website hosting, payment processing, messaging and analytics providers, under contracts that protect your data.
• Professional advisers, such as accountants and lawyers, where necessary.
• Authorities, where we are required to do so by law.

International Transfers

Some of our service providers, including WhatsApp, may process data outside the European Economic Area (EEA). Where this happens, we make sure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses or an adequacy decision.

How Long We Keep Your Data

• Subscription and support data: for as long as you are a customer, and for up to 12 months afterwards so we can help with renewals and questions.
• Financial records: for six years, as required by Irish tax law.
• Marketing preferences: until you opt out.

When data is no longer needed, we delete or anonymise it securely.

Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Have your data erased, where there is no good reason for us to keep it.
• Restrict or object to how we process your data.
• Receive your data in a portable format.
• Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us at support@filmmakersnetwork.com. We will respond within one month. You also have the right to lodge a complaint with the Data Protection Commission in Ireland (dataprotection.ie) or the supervisory authority in your country.

Cookies

Our website uses cookies, small text files stored on your device:

• Essential cookies make the website work properly and cannot be switched off.
• Analytics cookies help us understand how visitors use the website so we can improve it. We only use these with your consent.

You can manage or withdraw your cookie consent at any time through the cookie banner or your browser settings.

How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including secure hosting, encrypted connections (HTTPS) and limited access to customer information.

Children

Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated at the top. Where changes are significant, we will let customers know.

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